What People Like About Community Acupuncture (and what they wish could be different…)

Maybe this information comes as no surprise to all of us who already practice, but I thought it would be nice to share it anyways.  Although these responses reflect the feedback of my own patients at my own clinic, I do think some of the comments do pertain well to community acupuncture in general, and may be helpful to others just in regards to having more ideas on how to do things in their clinics.  I value all aspects of feedback I've received - compliments, comments and criticisms.  In fact, I think some of the most critical answers I've received have been most helpful as far as telling me where I may need to fix things up.  Also, for those of you who have further thoughts or suggestions regarding some of the comments I've received, I'd be happy to have them!

These are responses that I have received over the course of the past week in regards to a survey I sent out to my patients last Monday.  Having hit the 9 month mark since opening and looking for ways to improve my clinic more, I decided to ask my patients directly for their feedback.  I assured them all that responses would be entirely anonymous and urged them to tell me what they felt about their experiences in being treated at my clinic.  So far I've had 43 responses.  It's a mix of people who have been in my clinic for treatment anywhere from one to over twenty times.

The survey had several multiple-choice response questions followed by 3 open-ended questions.  I'll start by sharing the responses to the open-ended questions, and then follow with a little summary on one of the multiple choice answers.

1.  Here are some responses to the question "What do you like BEST about Acupuncture Together?" 

  • Being able to share the space with others actually helps me relax because I feel far less self-conscious and actually enjoy the silent company.
  • Affordability. Acupuncture is very valuable to me but there is no way I could have regular sessions without this option. The online scheduling system is also very easy to use. 
  • It's great to be able to have affordable access to both acupuncture and Chinese herbs during the same treatment!  Your eye for design is great... and makes the clinic a relaxing place to me.
  • I have really grown to like the group environment and would not go back to private rooms even if the cost was the same. 
  • The feeling of relaxation and well being during the procedure. Pain relief which is the reason I began treatment.
  • Great price. Great service. Great results. Thank you! 
  • Comfortable environment, affordable, accessible. Attentive staff. 
  • Justine has helped me w/ many issues and this is my healthiest winter in yrs. 
  • Justine puts you right at ease when you step through the door. She really cares about you and what you want to accomplish with acupuncture. I also found relief for the issue I went there intially for; plus I feel great!
  • Overall a great place for acupuncture treatment.  Easy to talk w/ acupuncturist, easy to park, easy to make appointments.
  • The community approach combined with the professional and caring approach.
  • Cost, communication and location.
  • Relaxed atmosphere & sliding fee scale.

2.  Responses to  "Please mention anything you DISLIKE about Acupuncture Together."

  •  I liked my treatment but I was not overly impressed with the results which might have been because I was unsure what to expect.
  • Distracted at times by others in community room.
  • I appreciate community acupuncture for what it is and understand the model, but I do miss being able to get into treatment points other than on arms and legs.  Also the opportunity for feedback and discussion is very limited in the group session.

3.  Please discuss any further comments, ideas or suggestions on how Acupuncture Together may be improved.

  • Maybe, for first timers, a brief overview of what to expect following the procedure could be explained in more detail.  (working on an "after your first treatment" document to hand out to new patients)
  • Another speaker or fountain near windows to block sounds of traffic (you cant hear it if you are on the far side of the room but I thought it would be nice to be able to look out the window - the noise of traffic made it hard to relax though).
  • Really like the idea of call buttons for concerns or questions during treatment (just put in wireless doorbells this week!)
  • More available hours would be helpful.
  • Only minor concern is reclining on the same sheets others have used - maybe I'm too picky.
  • I suggest scheduling a "check-in" appointment with Justine, maybe every four or five visits or as needed. It would be nice to have the opportunity to meet in private and discuss how the treatments are going and delve deeper into particular health issues. (any thoughts on this?)
  • Mix up the music a little more.  (still waiting for more from the music exchange...)
   



     
     

How have your acupuncture treatments helped you? 

results pie chart


16.5% The main condition I sought treatment for improved (24)

15.1% More relaxed (22)

15.1% Greater sense of well-being (22)

10.3% More energy (15)

9.6% Less pain (14)

8.9% Improved sleep (13)

7.5% Other symptoms improved (11)

6.8% More in touch with my body (10)

5.5% Motivated to initiate positive life changes (8)

4.1%

Other

This story was posted on March 7 2009 by Justine.

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